{"id":11,"date":"2026-05-10T17:51:29","date_gmt":"2026-05-10T09:51:29","guid":{"rendered":"http:\/\/47.79.20.232\/?page_id=11"},"modified":"2026-06-04T10:52:53","modified_gmt":"2026-06-04T02:52:53","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/aimeibaibian.com\/zh\/refund_returns\/","title":{"rendered":"\u9000\u8d27\u548c\u9000\u6b3e\u653f\u7b56"},"content":{"rendered":"\n

Last updated: <\/strong>2026\/05\/10<\/p>\n\n\n\n

This Refund & Return Policy applies to all purchases made through our website operated by Yiwu Baibian Auto Parts Co., Ltd.<\/strong> and Zhuji Lianyizhuang Home Furnishing Co., Ltd.<\/strong> (\u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d). It covers retail orders, wholesale orders, and bulk orders. By placing an order with us, you agree to the terms outlined in this policy.<\/p>\n\n\n\n

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1. Retail Orders (Individual \/ Small Quantity)<\/h2>\n\n\n\n

Eligibility for Returns<\/h3>\n\n\n\n
    \n
  • Return Period<\/strong>: You may return eligible items within 30 days<\/strong> of the delivery date.<\/li>\n\n\n\n
  • Condition Requirements<\/strong>: Items must be unused, in their original packaging, and in resalable condition. Custom-made or personalized products are not eligible for return unless defective.<\/li>\n<\/ul>\n\n\n\n

    Return Process<\/h3>\n\n\n\n
      \n
    1. Contact our customer service to request a return authorization within the 30-day window.<\/li>\n\n\n\n
    2. Ship the item back to the address provided, using a trackable shipping method.<\/li>\n\n\n\n
    3. Once we receive and inspect the item, we will process your refund or exchange.<\/li>\n<\/ol>\n\n\n\n

      Refunds<\/h3>\n\n\n\n
        \n
      • Refunds will be issued to your original payment method within 7\u201314 business days<\/strong> after inspection.<\/li>\n\n\n\n
      • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item, defective product).<\/li>\n\n\n\n
      • All orders paid by international credit card will incur a fixed cross-border transaction fee charged by the third-party payment provider. This transaction fee is non-refundable at all times.<\/li>\n\n\n\n
      • For full refund requests, we only refund the actual received amount (order amount minus the payment transaction fee). We will not cover the deducted transaction fee.<\/li>\n\n\n\n
      • For partial refunds, the proportional transaction fee will be deducted accordingly.<\/li>\n\n\n\n
      • All refunds will be returned to the original credit card automatically. The refund arrival time is 1\u20137 working days, subject to the bank\u2019s processing schedule.<\/li>\n\n\n\n
      • \u00a0If the refund is requested for personal reasons (changed mind, wrong order, package refusal, etc.), the transaction fee shall be borne by the customer. We only refund the net amount we actually received.<\/li>\n<\/ul>\n\n\n\n
        \n\n\n\n

        2. Wholesale & Bulk Orders (Minimum Order \/ Large Quantity)<\/h2>\n\n\n\n

        Wholesale and bulk orders have specific terms due to volume, customization, and inventory planning.<\/p>\n\n\n\n

        Eligibility for Returns<\/h3>\n\n\n\n
          \n
        • Standard Wholesale Orders<\/strong>: Returns are only accepted if the items are defective, damaged, or incorrect upon delivery. Claims must be made within 7 days<\/strong> of delivery.<\/li>\n\n\n\n
        • Custom\/Bulk Orders<\/strong>: Customized, made-to-order, or bulk orders (including OEM\/ODM products) are non-returnable and non-refundable<\/strong> unless the product is defective or does not meet the agreed specifications.<\/li>\n<\/ul>\n\n\n\n

          Claims Process for Wholesale Orders<\/h3>\n\n\n\n
            \n
          1. Notify us immediately upon receiving defective, damaged, or incorrect goods.<\/li>\n\n\n\n
          2. Provide clear photos or videos of the issue, including packaging and shipping labels.<\/li>\n\n\n\n
          3. We will review the claim and, if approved, offer one of the following solutions:\n
              \n
            • Full or partial refund<\/li>\n\n\n\n
            • Replacement of defective items<\/li>\n\n\n\n
            • Credit towards future orders<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n

              Bulk Order Exchanges<\/h3>\n\n\n\n

              Exchanges for bulk orders are subject to availability and may require additional lead time. We are not responsible for exchange shipping costs unless the error is ours.<\/p>\n\n\n\n

              \n\n\n\n

              3. Defective or Damaged Products<\/h2>\n\n\n\n

              If you receive a defective or damaged product:<\/p>\n\n\n\n

                \n
              1. Notify us within 7 days<\/strong> of delivery with supporting evidence (photos\/videos).<\/li>\n\n\n\n
              2. We will verify the issue and determine the appropriate resolution (refund, replacement, or repair).<\/li>\n\n\n\n
              3. For orders shipped internationally, please note that import\/export regulations may affect replacement options.<\/li>\n<\/ol>\n\n\n\n
                \n\n\n\n

                4. Non-Returnable Items<\/h2>\n\n\n\n

                The following items are not eligible for return or refund:<\/p>\n\n\n\n

                  \n
                • Customized, personalized, or made-to-order products<\/li>\n\n\n\n
                • Clearance or sale items<\/li>\n\n\n\n
                • Items damaged due to misuse, improper installation, or accidents<\/li>\n\n\n\n
                • Products showing signs of wear or use beyond initial inspection<\/li>\n<\/ul>\n\n\n\n
                  \n\n\n\n

                  5. Shipping Costs<\/h2>\n\n\n\n
                    \n
                  • Returns due to our error<\/strong>: We will cover the return shipping cost.<\/li>\n\n\n\n
                  • Returns due to customer request<\/strong>: You are responsible for all return shipping costs.<\/li>\n\n\n\n
                  • Bulk order return shipping may be subject to additional fees, which will be discussed on a case-by-case basis.<\/li>\n<\/ul>\n\n\n\n
                    \n\n\n\n

                    6. How to Contact Us<\/h2>\n\n\n\n

                    To initiate a return, request a refund, or file a claim, please contact our customer service team:<\/p>\n\n\n\n

                    Email<\/strong>: sales@aimeibaibian.com<\/p>\n\n\n