{"id":898,"date":"2026-05-30T09:38:57","date_gmt":"2026-05-30T01:38:57","guid":{"rendered":"https:\/\/aimeibaibian.com\/?page_id=898"},"modified":"2026-06-04T18:44:35","modified_gmt":"2026-06-04T10:44:35","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/aimeibaibian.com\/zh\/f-a-q\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Frequently Asked Questions\uff08FAQ\uff09<\/h1>\n\n\n\n

\u4ea7\u54c1\u4e2d\u5fc3<\/h2>\n\n\n\n
What material is the product made of?<\/summary>\n

Made of high-quality ABS + silicone, durable, non-toxic and safe for daily use.<\/p>\n<\/details>\n\n\n\n

Is it waterproof?<\/summary>\n

Yes, IPX7 waterproof, suitable for bathroom, kitchen and outdoor use.<\/p>\n<\/details>\n\n\n\n

What size is it?<\/summary>\n

Length: 20cm, Width: 10cm, Height: 5cm.<\/p>\n<\/details>\n\n\n\n

How long is the warranty?<\/summary>\n

1-year manufacturer warranty against defects.<\/p>\n<\/details>\n\n\n\n

Is it compatible with your device?<\/summary>\n

Compatible with iOS\/Android\/Windows systems.<\/p>\n<\/details>\n\n\n\n

Orders<\/h2>\n\n\n\n
How do I place an order?<\/summary>\n

Add products to cart \u2192 Checkout \u2192 Fill shipping info \u2192 Complete payment.<\/p>\n<\/details>\n\n\n\n

Can I change my address after ordering?<\/summary>\n

Yes, please contact us within 24 hours with your order number.<\/p>\n<\/details>\n\n\n\n

How can I track my order?<\/summary>\n

Tracking number will be sent to your email 2\u20133 days after shipping.<\/p>\n<\/details>\n\n\n\n

Can I cancel my order?<\/summary>\n

Orders can be canceled before shipping. Once dispatched, please follow our return policy.<\/p>\n<\/details>\n\n\n\n

Why is my order pending?<\/summary>\n

It is usually due to payment verification, we will process it within 24 hours.<\/p>\n<\/details>\n\n\n\n

Shipping<\/h2>\n\n\n\n
How long does shipping take?<\/summary>\n

US\/EU: 7\u201315 business days; Other countries: 10\u201320 business days.<\/p>\n<\/details>\n\n\n\n

Do you offer free shipping?<\/summary>\n

Free shipping on orders over $50. Standard shipping costs $4.99.<\/p>\n<\/details>\n\n\n\n

Which courier do you use?<\/summary>\n

We ship via DHL, UPS, USPS and YunExpress.<\/p>\n<\/details>\n\n\n\n

Will I be charged customs fees?<\/summary>\n

Customs fees vary by country. The buyer is responsible for import duties.<\/p>\n<\/details>\n\n\n\n

Can you ship to PO boxes?<\/summary>\n

Sorry, we cannot ship to PO boxes or military addresses.<\/p>\n<\/details>\n\n\n\n

Payment<\/h2>\n\n\n\n
What payment methods do you accept?<\/summary>\n

We accept PayPal, Visa, MasterCard and American Express.<\/p>\n<\/details>\n\n\n\n

Is my payment secure?<\/summary>\n

All payments are SSL encrypted. We never store your card details.<\/p>\n\n\n\n

Do you accept installment payments?<\/summary>\n

We only support one-time payment at present.<\/p>\n<\/details>\n<\/details>\n\n\n\n

What currency do you use?<\/summary>\n

All prices are calculated in US Dollar ($).<\/p>\n<\/details>\n\n\n\n

Can I get a refund if I overpaid?<\/summary>\n

Yes, overpayments will be refunded within 3\u20135 business days.<\/p>\n<\/details>\n\n\n\n

Returns & \u9000\u6b3e<\/a><\/h2>\n\n\n\n
What is your return policy?<\/summary>\n

We offer 30-day hassle-free returns for unused items in original packaging.<\/p>\n<\/details>\n\n\n\n

Who pays for return shipping?<\/summary>\n

We cover shipping for defective items. Buyer pays for other return cases.<\/p>\n<\/details>\n\n\n\n

How long does a refund take?<\/summary>\n

Refunds will be processed within 3\u20137 business days after we receive your return.<\/p>\n<\/details>\n\n\n\n

Can I exchange instead of refund?<\/summary>\n

Yes, please contact us to arrange exchange within 30 days.<\/p>\n<\/details>\n\n\n\n

What if my item arrives damaged?<\/summary>\n

Please send us photos or videos within 48 hours, we will resend goods or issue a full refund.<\/p>\n<\/details>\n\n\n\n

Account<\/a><\/h2>\n\n\n\n
How do I create an account?<\/summary>\n

Click Sign Up on the top right and register with your email address.<\/p>\n<\/details>\n\n\n\n

I forgot my password. How to reset?<\/summary>\n

Click Forgot Password on the login page, a reset link will be sent to your mailbox.<\/p>\n<\/details>\n\n\n\n

How to unsubscribe from emails?<\/summary>\n

Click Unsubscribe at the bottom of our newsletter.<\/p>\n<\/details>\n\n\n\n

Can I merge two accounts?<\/summary>\n

Sorry, account merging is not supported.<\/p>\n<\/details>","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions\uff08FAQ\uff09 Products Orders Shipping Payment Returns & Refunds Account<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-898","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aimeibaibian.com\/zh\/wp-json\/wp\/v2\/pages\/898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aimeibaibian.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aimeibaibian.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aimeibaibian.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aimeibaibian.com\/zh\/wp-json\/wp\/v2\/comments?post=898"}],"version-history":[{"count":8,"href":"https:\/\/aimeibaibian.com\/zh\/wp-json\/wp\/v2\/pages\/898\/revisions"}],"predecessor-version":[{"id":1004,"href":"https:\/\/aimeibaibian.com\/zh\/wp-json\/wp\/v2\/pages\/898\/revisions\/1004"}],"wp:attachment":[{"href":"https:\/\/aimeibaibian.com\/zh\/wp-json\/wp\/v2\/media?parent=898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}