Frequently Asked Questions（FAQ）
Products
What material is the product made of?
Made of high-quality ABS + silicone, durable, non-toxic and safe for daily use.
Is it waterproof?
Yes, IPX7 waterproof, suitable for bathroom, kitchen and outdoor use.
What size is it?
Length: 20cm, Width: 10cm, Height: 5cm.
How long is the warranty?
1-year manufacturer warranty against defects.
Is it compatible with your device?
Compatible with iOS/Android/Windows systems.
Orders
How do I place an order?
Add products to cart → Checkout → Fill shipping info → Complete payment.
Can I change my address after ordering?
Yes, please contact us within 24 hours with your order number.
How can I track my order?
Tracking number will be sent to your email 2–3 days after shipping.
Can I cancel my order?
Orders can be canceled before shipping. Once dispatched, please follow our return policy.
Why is my order pending?
It is usually due to payment verification, we will process it within 24 hours.
Shipping
How long does shipping take?
US/EU: 7–15 business days; Other countries: 10–20 business days.
Do you offer free shipping?
Free shipping on orders over $50. Standard shipping costs $4.99.
Which courier do you use?
We ship via DHL, UPS, USPS and YunExpress.
Will I be charged customs fees?
Customs fees vary by country. The buyer is responsible for import duties.
Can you ship to PO boxes?
Sorry, we cannot ship to PO boxes or military addresses.
Payment
What payment methods do you accept?
We accept PayPal, Visa, MasterCard and American Express.
Is my payment secure?
All payments are SSL encrypted. We never store your card details.
Do you accept installment payments?
We only support one-time payment at present.
What currency do you use?
All prices are calculated in US Dollar ($).
Can I get a refund if I overpaid?
Yes, overpayments will be refunded within 3–5 business days.
Returns & Refunds
What is your return policy?
We offer 30-day hassle-free returns for unused items in original packaging.
Who pays for return shipping?
We cover shipping for defective items. Buyer pays for other return cases.
How long does a refund take?
Refunds will be processed within 3–7 business days after we receive your return.
Can I exchange instead of refund?
Yes, please contact us to arrange exchange within 30 days.
What if my item arrives damaged?
Please send us photos or videos within 48 hours, we will resend goods or issue a full refund.
Account
How do I create an account?
Click Sign Up on the top right and register with your email address.
I forgot my password. How to reset?
Click Forgot Password on the login page, a reset link will be sent to your mailbox.
How to unsubscribe from emails?
Click Unsubscribe at the bottom of our newsletter.
Can I merge two accounts?
Sorry, account merging is not supported.