Frequently Asked Questions（FAQ）
Shipping
US/EU: 7–15 business days; Other countries: 10–20 business days.
Free shipping on orders over $50. Standard shipping costs $4.99.
We ship via DHL, UPS, USPS and YunExpress.
Customs fees vary by country. The buyer is responsible for import duties.
Sorry, we cannot ship to PO boxes or military addresses.
Payment
We accept PayPal, Visa, MasterCard and American Express.
All payments are SSL encrypted. We never store your card details.
We only support one-time payment at present.
All prices are calculated in US Dollar ($).
Yes, overpayments will be refunded within 3–5 business days.
Returns & 退款
We offer 30-day hassle-free returns for unused items in original packaging.
We cover shipping for defective items. Buyer pays for other return cases.
Refunds will be processed within 3–7 business days after we receive your return.
Yes, please contact us to arrange exchange within 30 days.
Please send us photos or videos within 48 hours, we will resend goods or issue a full refund.
Account
Click Sign Up on the top right and register with your email address.
Click Forgot Password on the login page, a reset link will be sent to your mailbox.
Click Unsubscribe at the bottom of our newsletter.
Sorry, account merging is not supported.
Order
Add products to cart → Checkout → Fill shipping info → Complete payment.
Yes, please contact us within 24 hours with your order number.
Tracking number will be sent to your email 2–3 days after shipping.
Orders can be canceled before shipping. Once dispatched, please follow our return policy.
It is usually due to payment verification, we will process it within 24 hours.